Privacy Policy

1. Introduction & Commitment to Privacy

Fontana Water Damage Repair ("we," "our," or "us") respects your personal privacy and is committed to handling customer information transparently and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information collected through our website (https://fontanawaterdamagerepair.com/), telephone dispatch hotlines, and on-site emergency mitigation services in Fontana and San Bernardino County, California.

2. Information We Collect

When you request emergency water extraction, leak assessments, or insurance coordination, we may collect the following personal details:

• Contact Identification: Full name, telephone number, email address, and physical property address in Fontana or adjacent service municipalities.
• Property & Loss Details: Nature of the water loss (e.g., plumbing burst, sewage backup, slab leak), square footage affected, and urgent hazard parameters.
• Insurance Information: Policy provider name, claim number, and adjuster contact details when you authorize us to bill your insurance carrier directly.
• Automated Technical Data: Anonymized server logs, browser type, IP address, and device metadata collected strictly for website performance and cybersecurity.

3. How We Use Your Information

The data we collect is utilized exclusively for practical restoration operations, including:

• Mobilizing and dispatching on-call technicians to your location within our 45–60 minute response window.
• Drafting accurate Xactimate® structural drying estimates and psychrometric moisture logs.
• Submitting itemized mitigation invoices directly to your homeowner or commercial insurance adjuster upon your written request.
• Communicating vital updates regarding dry-down progress, post-remediation testing, and service completion.

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You may request disclosure of the specific pieces and categories of personal information we have collected about you.
• Right to Deletion: You may request the deletion of personal information we have collected, subject to legal and insurance documentation retention mandates.
• Right to Opt-Out of Sale: We do NOT sell, rent, or trade your personal information to any third parties or marketing brokers.
• Right to Non-Discrimination: We will not discriminate against you in pricing or service quality for exercising any of your CCPA rights.

5. Information Security & Retention

We employ administrative, physical, and technical safeguards—including SSL 256-bit encryption and restricted data access—to protect your personal information against unauthorized disclosure or loss. We retain project files and moisture logs for the duration required by California construction regulations and insurance claim statutes of limitations.

6. Third-Party Links & Analytics

Our website may contain external links to public utilities, government licensing verification boards (such as the CSLB), or mapping interfaces. We are not responsible for the privacy practices or content of third-party domains.

7. Contact Our Privacy Administrator

If you have questions or wish to exercise your CCPA rights, please contact our administrative team: